Support

We're here to help. This page lists the fastest ways to get an answer from SC Digital Solutions, whether you bought the Anti-Scam Playbook or use ScamShield Premium.

1. Contact us

• General support & refunds: support@scdigitalsolutions.net
• Privacy & data requests: privacy@scdigitalsolutions.net

Typical response time is within 1 business day (Mon–Fri). Complex refund or privacy requests may take up to 5 business days.

2. What to include in your message

To help us resolve your issue on the first reply, please include:

• The email address used at checkout or sign-up.
• Your order ID (for Playbook purchases) or the date of your last payment.
• A short description of the problem, plus a screenshot if possible.
• The device and browser you are using (e.g., iPhone 15 / Safari, Windows 11 / Chrome).

3. Common questions

I can't download my PDF

Open the link from a desktop browser if possible. On iPhone/iPad, the report opens in a new tab — tap the Share icon and choose Save to Files. If it still fails, email us your order ID and we'll resend the file.

I want a refund

See our Refund Policy. For digital products we issue refunds within 30 days for technical issues (broken link, corrupted file, double charge, or a materially inaccurate product description).

I want to cancel my subscription

You can cancel ScamShield Premium any time from your account billing page, or email support@scdigitalsolutions.net. Access continues until the end of the current paid period.

ScamShield gave me a wrong verdict

Our AI analyses are probabilistic and can produce false positives or false negatives. Always use independent judgment, contact the institution through official channels, and — if necessary — report to your local consumer-protection or law-enforcement authority. See the full Disclaimer.

4. Report a security issue

If you believe you have found a security vulnerability in our website or app, please email support@scdigitalsolutions.net with the subject line "Security report" and a description of the issue. Please do not publicly disclose the vulnerability until we have had a reasonable chance to investigate and fix it.

5. Hours & languages

Support is available Monday to Friday, in English. We aim to reply within one business day. We are closed on Italian public holidays.

6. Company details

SC Digital Solutions — scdigitalsolutions.net